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About us
We are dedicated to helping your organisation improve performance through our bespoke, discreet, objective and empathetic business support services that meet your requirements and ambitions.
We innovate to create and harness opportunities for your business to grow at a manageable rate. In our view, one size does NOT fit all, as we aim to gain an in-depth understanding of your company in order to tailor integrated rejuvenation packages across your functions; your organisation will never be just a number to us as we invest ourselves wholeheartedly in helping you achieve success.
So if you are looking to embark on change to future-proof your organisation, take the first step with Mirage and Mole.
Call 07769 685497 or email us for your free initial meeting
and no obligation quote
What We Do
Whether you are entering troubled times and looking for stability, wishing to assess your processes and drive efficiencies, looking to restructure your organisation or aiming to enter new markets, our vast experience with successfully dealing with these challenges will deliver you custom-built business solutions.
We aim to ensure we provide executable plans that your team can achieve and offer support and training to those who need guidance for the successful delivery of any recommendations – from strategy design to implementation we are there for you every step of the way.
If there is a specific sales, marketing or fundraising project you need help with or an event taking place from its early stages to execution we can provide you with the most effective solutions.
A range of services we can offer your organisation include:
- FUNDRAISING STRATEGIES AND IMPLEMENTATION
- SALES AND MARKETING STRATEGIES
- DAILY BUSINESS SUPPORT SERVICES
- PROJECT MANAGEMENT
- ORGANISATIONAL CHANGE MANAGEMENT
- SPECIALIST RECRUITMENT AND ONBOARDING
- EVENT MANAGEMENT
Business Support Services
Whether you are a business start-up, have been operating for several years or are trying to kick-start your business following COVID-19 restrictions, you may arrive at a stage where you cannot or do not want to do everything yourself.
Maybe you are feeling overwhelmed, side-stepping tasks because you don’t like them and/or simply don’t have the time, not sure how to do something or just tired of going it alone – these are all signs that you need some support.
Outsourcing business assistance does not mean you are surrendering control but valuing your time and using it more effectively. We can provide you with knowledgeable and adaptable support at a fraction of the cost of hiring full-time staff.
We have diverse skill sets in many areas across business administration, operations and sales. Below are some tasks we can help you with, however the list is not exhaustive so do contact us for a consultation:
Business Administration
- Account Management – CRM, ordering and invoices
- Answering email, help-desk tickets, phone calls, snail mail etc
- Booking travel arrangements
- Calendar management
- Content and copy writing - blog posts, website and email copy, marketing materials, Mailchimp newsletters, press releases, report writing
- Data entry-database development and maintenance
- Market Research – product, competitor, supplier etc
- Proof reading and editing
Social Media Management
- Create a variety of social media accounts relevant to your business
- Social media audits
- Fully managed content creation and distribution service
- Social media paid advertising
- Insights, trends and benchmarking reports
Comparison
Monthly cost
Access to multiple skills
Cancel or down/upgrade whenever
Holiday cover
Other costs (computer, office)
Payroll/tax/NI/Pension costs
Replacement
Mirage & Mole
From £395
Yes
Yes
Yes
No
No
Easy
Hired employee
£2,500+
No
No
No
£500+
£200+
Hard
Choose the Right Assistance for You
Whether you need short or long-term dedicated support, we will work with you to find the most effective package to suit your goals.
Prices & Packages
For generic business administration assistance, we have 3 main packages. We can also offer a bespoke and flexible Pay-As-You-Go (PAYG) package (please contact us for further details).
BRONZE
10 hours a month
This will be ideal for you if you are just looking for some general administration assistance for a few hours per week.
SILVER
20 hours a month
This package is perfect if you want daily assistance (Mon-Fri), such as email and calendar management, working out at around an hour of help per day.
GOLD
40 hours a month
If you are feeling completely snowed under and need saving, but not sure how,
then let us come to the rescue with this package which offers more intensive daily support.
PAYG
Pay-As-You-Go
*Any additional hours are chargeable
**Hours cannot be carried over into subsequent months
Who We Are
We are a dedicated and dynamic team with the sole desire to enhance your business and achieve success, whatever that looks like to you. We effectively integrate into your team and mission to actively enhance your operations, making positive differences from day one.
Our experience covers many business ownership types – from sole traders, entrepreneurs and large multinationals to SMEs – and spanning many industries including retail, recruitment, media and publications, leisure and tourism, hospitality, sport, legal and property.
Our Team
Lee Moulson
With over 25 years in the Sports and Leisure Industry as well as commercial radio, Lee has operated at a high-level delivering business solutions for a range of companies with a variety of ownership structures.
As Head of Sales for over 10 years he has managed and motivated teams to boost business volume, deliver cost savings and fundamentally increase profitability across several diverse business units.
For example, Lee has worked with a leading sports venue operator successfully designing and implementing rescue packages for sales and operations in their North and South West regions, as well as creating new booking processes to reward loyalty, drive advanced sales and change buyer behaviour with a ‘global’ view to sales, maximising cross selling/regional selling opportunities across their entire business.
He is adept at negotiating lucrative partnerships to drive sales and showcase products and services. He can help you identify objectives, overcome obstacles and motivate teams to deliver high standards, all with the aim of enhancing company brand value and market share.
In his spare time, Lee enjoys taking part in triathlons, horse events and cycling, as well as watching horseracing and rugby.
- Cranfield University qualification: General Management Programme
- CMI qualification: Strategic Management and Leadership
- BA (Hons) degree: Business Management
Emma Marley
Emma has over 20 years’ experience at senior management level traversing the sports, hospitality and leisure industries.
She has successfully delivered change management and research projects, created and maintained safe operating procedures and practices for high-risk environments, operated large-scale national sporting events, led corporate communications and social media campaigns, and has been responsible for medium and large scale teams across a range of business ownership structures.
No ‘one trick pony’, Emma has a vast array of skills to help you run your business, save time, become more efficient and productive. There is very little Emma cannot do for you, although her strengths and passion reside in copy and content writing, social media management, marketing, research (aka ‘Miss Marple’), all manner of office administration and generally being helpful.
When not in the office, Emma enjoys ferrying her son to a variety of sporting activities, walking her retired racing Greyhound, named William, and volunteering with the local mini rugby team.
- IOSH: Managing Safely
- MBA: Thoroughbred Horseracing Industries/Business Management
- CMI qualification: Strategic Management and Leadership
- BA (Hons): Business Management
Client Testimonials
Don’t just take our word for it – here’s what our clients say:
Their contribution was extremely valuable and it allowed us to complete the project in a really efficient time frame. We would highly recommend their services."
Whilst initially apprehensive, I can safely say that it has been a fantastic decision to get involved with this new business.
My Assistant is proving to be efficient, intelligent and absolutely 'gets me' and I can highly recommend both this service and the business.
Professional in their approach and on hand for all manner of support, I have seen significant benefits and improvements in my productivity. If you are looking for a similar type of support, I really do suggest you get in touch"
They are also very proactive when it comes to new ideas and ways of growing the business.
If you want to see your business grow, have a fresh pair of eyes to suggest new ways to reach your target markets and to ensure your profile is professional and active, then I can recommend them highly."
Contact us
Get in touch for your free initial meeting and no obligation quote